1. What GSE actually does
GSE is a self-exclusion assistance platform. When you sign up, we collect the identity data required by gambling regulators, you sign a legal authorization, and we then send formal self-exclusion requests to gambling operators on your behalf — worldwide, online-only.
Every request is documented with a timestamp, delivery status, and (where possible) the operator's response. You can see the full log inside your dashboard at any time.
2. What GSE is not
- We are not a gambling regulator, court, or law enforcement agency.
- We cannot force an operator to accept your exclusion — but we will document non-compliance so you can pursue it legally if you choose.
- We do not cover land-based casinos, physical betting shops, or lottery kiosks.
- We do not process refund claims for money you have already lost.
3. Pricing — clear and honest
Two plans. That's the entire menu.
- One-time exclusion — $49 USD. A single documented dispatch to every operator in our verified database on the day you purchase. No recurring charges. You keep dashboard access to view your delivery log.
- GSE Premium — $9 USD / month. Everything in the one-time plan, plus: whenever a new operator is discovered anywhere in the world, we automatically send a fresh exclusion under your existing authorization. Billed monthly. Cancel anytime.
Taxes, if applicable, are shown at checkout before you pay. No surprise line items.
4. Cancellation — one click, no questions
To cancel Premium, open your dashboard → Billing → Cancel subscription. Cancellation is immediate. You keep the service you already paid for until the end of your current billing month, and then billing simply stops. No fees, no penalties, no calls, no email loops.
The one-time plan has nothing to cancel — it's a single payment.
5. Refunds
Because exclusion requests are dispatched immediately, we cannot refund a one-time purchase after requests have been sent. If you cancel Premium mid-month, you are not charged again — we do not pro-rate refunds for partial months, but we also do not charge you for anything after cancellation.
Statutory consumer rights (including EU/UK cooling-off rights where applicable) always apply. Contact support@gamblingselfexclusion.com for any billing question.
6. Your responsibilities
- Give us accurate information — operators reject exclusions filed under fake or partial identities.
- Sign the authorization only if you genuinely intend to self-exclude.
- Do not attempt to file an exclusion for anyone other than yourself.
7. Data protection & GDPR
You have the right to request a full export of your data or permanent deletion at any time from your Privacy dashboard. We store only what is strictly required to send lawful exclusion requests and to keep an audit trail proving they were sent. Full detail: Privacy Policy.
8. Security & payments
Payments are processed by Stripe (PCI-DSS Level 1). Your card details never touch our servers. All data in transit is TLS-encrypted; identity data at rest is encrypted at the database level.
9. Limitation of liability
To the maximum extent permitted by law, GSE is not liable for operator decisions, subsequent gambling losses, third-party service failures, or any indirect or consequential damages. Our total liability is capped at the amount you paid us in the twelve months preceding a claim.
10. Governing law & changes
These terms are governed by the laws of the jurisdiction in which the service operator is incorporated, without prejudice to mandatory consumer-protection laws of your country of residence. Material changes are announced at least 14 days in advance by email; continued use after that constitutes acceptance.